Information We Collect

When you contact us or use our services, we collect information that helps us provide better system optimization solutions. Here's what we gather and why:

Contact and Business Information

• Your name, email address, and phone number when you reach out
• Company name and business details if you're representing an organization
• Physical address in Taiwan for on-site service appointments
• Communication preferences and service history

Technical System Data

• Computer hardware specifications and performance metrics
• Operating system versions and installed software information
• Network configuration details relevant to performance issues
• System logs and diagnostic reports with your explicit permission
• Before and after performance benchmarks to demonstrate improvements

Service Interaction Data

• Records of our conversations and service consultations
• Documentation of optimization work performed on your systems
• Payment information processed through secure third-party providers
• Feedback and testimonials you choose to share

How We Use Your Information

We use your information exclusively to provide and improve our computer system optimization services. We don't sell your data or use it for purposes unrelated to your service needs.

Communication and Support

• Sending service updates and appointment confirmations
• Responding to your technical questions and support requests
• Sharing relevant system optimization tips and best practices
• Following up on completed work to ensure satisfaction

Service Improvement

We analyze service patterns and outcomes to improve our optimization techniques. This analysis uses aggregated, anonymized data that cannot be traced back to individual clients.

Data Storage and Security

Your information security is fundamental to our business. We implement multiple layers of protection and follow industry best practices for data handling.

Storage Practices

• Client data stored on encrypted servers within Taiwan
• Regular automated backups with secure off-site storage
• Access limited to authorized team members with legitimate business needs
• Secure file transfer protocols for all sensitive technical data

Security Measures

Your Privacy Rights

You have significant control over your personal information. Taiwan's Personal Data Protection Act gives you specific rights, and we make it straightforward to exercise them.

Access and Correction

• Request a complete copy of your personal data we maintain
• Correct any inaccurate or outdated information in our records
• Update your communication preferences at any time
• Review the technical data we've collected from your systems

Data Control Options

• Request deletion of your data when service relationship ends
• Limit how we use your information for service improvements
• Withdraw consent for non-essential data collection
• Receive your data in a portable format if switching providers

Information Sharing

We rarely share personal information with others, and when we do, it's only for legitimate business purposes that directly benefit your service experience.

Limited Sharing Situations

• Hardware vendors when warranty claims require technical documentation
• Software companies for specialized troubleshooting support
• Payment processors for secure transaction handling
• Legal authorities if required by Taiwan law enforcement

We never sell client lists, share data for marketing purposes, or provide information to competitors. Any data sharing requires either your explicit consent or legal obligation.

Third-Party Service Providers

Occasionally, we work with specialized contractors for complex optimization projects. These partners sign strict confidentiality agreements and can only access information necessary for their specific tasks.

Cookies and Website Data

Our website uses minimal tracking to improve your browsing experience and help us understand which services interest potential clients most.

What We Track

• Basic website analytics like page views and session duration
• Contact form submissions and service inquiry patterns
• Technical information about browser types for compatibility

We don't use advertising cookies or share website data with marketing companies. You can disable cookies in your browser settings without affecting your ability to contact us or learn about our services.

Data Retention

We keep your information only as long as necessary to provide services and meet legal requirements. Different types of data have different retention schedules based on their purpose.

Retention Schedule

• Active client data: Maintained throughout service relationship
• Technical diagnostics: Kept for 2 years to support future optimization
• Financial records: Retained for 7 years per Taiwan tax requirements
• Marketing communications: Deleted upon unsubscribe request

When retention periods expire, we securely delete data using industry-standard methods that make recovery impossible. You can request early deletion for most data types.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services or legal requirements. We'll notify active clients of significant changes via email at least 30 days before implementation.

Minor updates like clarifications or contact information changes will be posted here with an updated date. We encourage reviewing this policy annually to stay informed about our data practices.

Taiwan Privacy Law Compliance

BrainETFocus fully complies with Taiwan's Personal Data Protection Act (PDPA) and related privacy regulations. We maintain required registrations and undergo periodic compliance audits.

If you believe we've mishandled your personal data, you can file a complaint with Taiwan's National Development Council or contact us directly to resolve the issue.